Privacy Policy
Opulent Perfumery & Trading
At Opulent Perfumery & Trading, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with us online or in-store.
By using our services, you agree to the practices described in this policy.
1. Information We Collect
a) Personal Information You Provide
We may collect personal information that you voluntarily provide, including:
Full name
Phone number
Email address
Delivery or billing address
Payment confirmation details (e.g., Mobile Money reference or bank transfer confirmation)
Information shared when contacting customer support
Note: We do not collect or store sensitive financial data such as card numbers, PINs, or banking passwords.
b) Automatically Collected Information
When you browse our website, we may automatically collect certain information, including:
Device and browser information
IP address
Website usage and browsing behavior
Cookies and analytics data
This data helps us improve website functionality and user experience.
2. How We Use Your Information
We use your information to:
Process and fulfill orders
Arrange delivery and provide shipment updates
Communicate regarding purchases, inquiries, or support requests
Verify order and payment details
Improve our website, services, and customer experience
Respond to complaints, feedback, or inquiries
Send promotional communications only where consent has been given
We do not sell, rent, or trade your personal information to third parties.
3. How We Protect Your Information
We implement appropriate technical and organizational measures to safeguard your data, including:
Secure storage systems
Restricted access to authorized personnel only
Encrypted communication channels
Confidential handling of order and delivery information
We take reasonable steps to protect your personal data from unauthorized access, misuse, or disclosure.
4. Sharing of Information
Your information may be shared only when necessary with trusted third parties such as:
Delivery and logistics partners (for order fulfillment)
Payment processors (for transaction verification)
Customer support and order management systems
These third parties are permitted to use your data solely for the purpose of providing their services and are prohibited from using it for any other purpose.
5. Returns & Refund Policy (Hygiene & Safety)
Due to the personal and hygienic nature of fragrance products:
All perfumes are considered personal-use items
We do not accept returns once a product has left our store
We do not offer refunds
This policy ensures product integrity, safety, and quality for all customers.
6. Cookies & Tracking Technologies
Our website may use cookies to:
Enhance browsing experience
Personalize content
Analyze website traffic and performance
You may choose to disable cookies through your browser settings; however, some website features may not function properly as a result.
7. Delivery Information
To fulfill your order, we may use your personal details for:
Local deliveries within Ghana
International shipping (where applicable)
Delivery notifications via SMS, WhatsApp, or email
Your information is used strictly for order fulfillment and delivery communication.
8. Your Rights
You have the right to:
Opt out of marketing or promotional communications at any time
Request access to the personal information we hold about you
Request corrections to inaccurate or incomplete information
Request deletion of your personal data where legally permissible
Requests can be made by contacting us using the details below.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
📧 Email: [email protected]
📞 Phone / WhatsApp: 024 508 3547
📍 Address: Find us on Google Maps
